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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A popup will open. It contains in-depth info about all the operations that you can perform on that particular page. Each context menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast variety of how-to videos clarifying how to work with our Control Panel. They're created for those of you who want to see how things are getting done rather than just reading articles. Thus, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you searching for, have a glance at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual users and offers practical solutions. We regulary update our Frequently Asked Questions database with new questions & answers in order to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, you can touch base with our excellent team of client support engineers available 24x7 and ready to help you with any query. Each trouble ticket you open will be answered in less than 1 hour (the average ticket response time is approximately 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 142376

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com